Shaun Latip
A redesign of Mindbody's appointment management, including restructured controls, sharper focus on critical information, and a design-led roadmap towards flexible pricing. Drove a 22% drop in appointment-related support cases and seeded patterns for our maturing design system.
Role
Product Designer
Time
2025 – 2026
Tags
Interaction Design & CraftEnterprise B2B UXPatterns & Systems
A redesign of Mindbody's appointment setup that flattened a nested, database-shaped page into a scannable table, with dense editing moved into a focused side panel.
The interaction hierarchy became the pattern for later setup pages and now informs the agentic Classes work. Appointment-related support cases fell 22% year over year, and a single newly-exposed control drew ~12,000 interactions a month.
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Shaun Latip © 2026.
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